1. Click the Sign Up button at the top of your screen
2. Enter your company email and create a password (or continue with Google)
3. Provide your company's Department of Transportation number (DOT)
4. Provide your company name
5. Click Submit
If someone has already created an account with the DOT you provide, the owner of that account will be notified of your attempt to join the organization on REPOWR. If you are having trouble with finding your company by your DOT, contact our support team for assistance at support@repowr.com.
Visit the Marketplace to view available trailers. You can search for trailers near a location as well as view the map on the main page.
How it works - 5 Simple Steps to Submit a Reservation on REPOWR:
1. Click on the trailer listing you are interested in reserving.
2. SELECT your dates for Pickup & Drop-off.
3. Confirm details and submit payment.
4. Review / Sign the Interchange Agreement.
5. Insurance - You can purchase REPOWR Insurance Coverage with a click or upload your own to your Reservation. (Make sure it matches the Owner's specifications needed.)
Once the Owner ACCEPTS, you will be notified and provided with your Reservation details including Trailer information & address for your upcoming Pickup.
REPOWR offers flexible rental periods for all trailers. You will see the allowable rental timeframe on each listing. Renters are also given the option to modify their active reservations and request an extension for more days, if available and upon owner acceptance.
The owner sets the daily rate on each listing. They do have a suggested price, via the REPOWR Pricing Index, that is populated by using factors related to location, asset, market conditions, and more. Current market conditions, pick up location, drop off location, and equipment type are all factors that can influence the REPOWR suggested pricing.
Ultimately, the owner uses their own discretion to choose a custom price or a suggested price.
The price you see is the total price before tax and fees. If a listing has particular requirements for mileage, hours, etc. they will be noted within the details of the listing. In few cases, deposits may be required for reservations ahead of pick up.
Absolutely. An owner has full discretion over reservation requests.
There may be restrictions on where the assets can be driven. This depends on the Owner's preference and licensing of the asset. Some assets are not registered to travel out-of-state. You can find if the vehicle can travel out-of-state in the vehicle details section on the vehicle listing page. If restrictions exist, they will be properly presented to you before you finalize the reservation.
As a REPOWR user, you have a duty to report any suspicious emails and messages by other users who attempt to reserve assets or change the terms of a rental outside of the platform to REPOWR.
Any changes made outside of the platform are not included in the rental contract and do not include coverage and support provided by the rental agreement. It is in your best interest to manage any reservation requests or changes through the platform and with REPOWR directly to ensure you are covered by the rental agreement.
Owners are responsible for preventative maintenance, including all costs associated with keeping the asset in working condition as long as it is listed on the platform. In the case of long-term rentals, REPOWR encourages owners to communicate with your renter so they can take the asset in for the owners preventative maintenance schedule. To schedule maintenance for long-term rentals, reach out to support@repowr.com. Failure to remain compliant in maintenance may result in additional fees, withholding of your earnings, or removal from our platform.
Renters may be required to bring an asset in for service during the rental period. Renters should be able to recognize when a vehicle requires maintenance and will not be responsible for the cost as long as the renter treats the asset well. Renters need to update the owner on accumulated mileage and refrigerated hours to ensure maintenance is completed timely.
Renters are required to return assets in the same condition in which it was rented. If an asset is returned in the different condition than it was when picked up, owners should contact the renter directly and provide any supporting documentation, such as photos.
Owners have three days from when the asset was returned to report any damage. REPOWR will assist as needed.
The renting carrier is responsible for any damage to the asset during the rental period. Any damages that occur should be reported to REPOWR immediately. Owners should ensure trailers are DOT compliant, road worthy and internally note any visible damage that is on the trailer before listing the trailer on the platform. Renting carriers are required to fill out a pickup inspection form at the beginning of the reservation. This is were any existing faults or damages should be acknowledged by the renting carrier. The DOT inspection paperwork should be in the nose of the trailer and / or available to send via email if requested.
The renter is responsible for handling all breakdowns, maintenance, and repairs during the lease term unless otherwise specified by owner. If a breakdown occurs, please contact REPOWR Support to report and gain next steps for repairs. In some instances, the owner may need to provide authorization for repairs and/or choose a service provider.
If you or your driver is involved in an accident, please call local authorities first. A police report will need to be filed and obtained by your company. After you have notified the authorities, contact REPOWR at 423.799.3640. Our support team will guide you through the accident process.
Costs associated with accidents while under a reservation are the renting carrier's responsibility. Depending on the severity of the accident, the resolution process is:
1. The owner of an asset involved in an accident will be notified immediately.
2. All renters are covered by liability and physical damage insurance.
3. REPOWR Support will guide you through our claim process."
All major credit and debit cards are accepted for any transaction with REPOWR.
You are able to find a link to your REPOWR Stripe account in the Finance tab of your Renter Analytics page. Here you will be able to update payment information. This can be done at anytime during a reservation or outside of a reservation.
If you are trying to update payment information to complete an outstanding invoice, you may need to contact the REPOWR Support team to have them assure that the payment is completed with the new information on file.
The marketplace allows for searching and filtering for trailer listings by several different options.
Those options include:
- Pickup location (including search radius in miles)
- Drop off location (including search radius in miles)
- Trailer type
- Pickup and drop off dates
You can also enable your location preferences for the marketplace to default listings current near your location.
Yes! If the listing you are interested in reserving multiple trailers on has the amount you need available, you can certainly request that amount.
In the event that you would like to proactively extend your current trailer reservation, you can request the modification on REPOWR.com directly from the Reservations page.
Note that not all reservations are eligible for extension. When an extension request is submitted, the owners have the right to deny an extension request. A denied request would require the trailer to be returned by the original drop off date on the reservation.
In cases where the trailer you reserved had multiple drop off location options at booking, you may be able to request a drop off change. The request is available to you in your reservation management page for the trailer you are wanting to redirect. The request must be approved by the owner before you are eligible for dropping off at any location other than the one specified in the reservation details.
If you do not see the option to request a change of location for drop off, you are likely not able to per the requirements of the trailer owner. You can reach them through the application chat and inquire about the possibility.
If a reservation is ended earlier than originally scheduled, any process payments will not be prorated and returned. If additional payments were required throughout the duration of the originally scheduled reservation, then those will not be charged. A drop-off inspection form is required to officially close the reservation.
The difficulty likely is caused by any of the following reasons:
1. The owner has not approved your reservation. All reservations are approved by the owner of the asset, either automatically or manually. Give owners time to approve your reservation. If you need immediate assistance, contact REPOWR Support at (423)-799-3640 Monday - Friday 0800 - 1700. If you need assistance outside of business hours, please email support@repowr.com.
2. Your account does not have valid payment on file. If you have an account, make sure that you have added a valid method of payment. If a credit card does not work, you can contact your bank for information on why the card may not be accepted or you can try adding a different method of payment.
3. Your account has a hold for money owed. Check your account to see if there are any outstanding payments on previous rentals due and resolve them to remove the hold. Late fees may apply.
Pickups and drop-offs are accomplished by completing the REPOWR Driver Check-In. As the Check-In form states, renting carriers must upload images of the leased asset, document the asset's condition, as well as mileage and applicable refrigeration hours, at the time of pickup and drop-off. The asset is not considered returned until the asset's owner approves the REIF submitted at drop-off.
Renters can request an extension on their current rental. This is done on the platform and is not guaranteed to be approved. Requests must be sent in 2 days before the original return date. If the extension request is not approved, the trailer will need to be returned by the original drop date at the agreed upon location.
Contact REPOWR Support at 423.799.3640 or email support@repowr.com to confirm pick-up or drop off. The Driver Check-In may be submitted when internet connection or adequate cellular service is regained.
Contact REPOWR Support at 423-799-3640 Monday - Friday 0800 - 1700 for assistance. If you need assistance outside of business hours, please email support@repowr.com. Pickup is always recommended to be done during business hours, in case of issues.
Trailers must be picked up on the pick up date selected at the time of reservation. If you cannot make the pick up on the date selected, please contact REPOWR at 423-799-3640. If the trailer has not been picked up 72 hours after selected pick up date, the reservation will be cancelled with no refund unless otherwise agreed upon by the renting carrier and REPOWR.
No. Most renters bring their own decal or magnet to cover any DOT that is already on the trailer.
If there is an additional deposit on a trailer reservation it will be noted on the listing before checking out. Not all listings require an upfront deposit.
Renting carriers are responsible for all tolls accrued during the time of the reservation. Toll charges will be sent to the renter along with an invoice to be paid. In some cases, tolls may be invoiced to the renter after the reservation is completed. This is still within the owners rights to collect on these fees after the reservation is already finalized.
REPOWR takes care of all payment details: the invoicing and collection of the funds from the renter, as well as transferring the payment to the owner of the asset.
Owners will receive a direct deposit at the end of each rental after the renter has returned the asset. For rentals that exceed 30 days, owners will receive payment each month for the asset's rental rate. Payment processing can take up to 5 days, so expect payment to be issued every 30-35 days until the end of the rental term.
The renting carrier can purchase insurance from REPOWR to cover them through the rental term; this can be purchased at the time of check-in. The renting carrier can also provide their own insurance. If you are providing your own insurance, the coverage needed is as follows: $1 Million Liability & Physical Damage as well as Trailer Interchange for the amount required for the trailer (this can range from $40K-$100K, but the standard is $40k; this amount will be noted at the time of reservation). The owner and REPOWR must be listed as Certificate Holders and Additional Insured. If assistance is needed, please reach out to REPOWR Support.
